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Our Google Reviews
See what our customers think of Compass Pools Melbourne
Compass Pools Melbourne
Could not fault the experience with Compass pools. From start to end the whole team was accommodating and completed the pool to a very high standard. Self clean makes pool life so easy. A massive thank you to Kate, Ben and Daniel for an easy process.
We are extremely satisfied with our Compass Pool installation in Strathmore. The entire team at Compass Pools Vic was fantastic to work with, always willing to answer all of our questions throughout the process. The ground crew responsible for the installation were incredible, going above and beyond to make sure we were happy with both the pool and equipment setup. They consistently offered valuable advice to ensure the final result met our expectations. The self-cleaning system is a must-have and definitely worth it, as the pool remains spotless with minimal effort. We’re amazed at how little maintenance is required to keep the pool clean. From start to finish, the process was smooth, and the communication from Kate was outstanding, always making us feel comfortable during the more challenging stages of construction. We highly recommend Compass Pools.
Thanks Compass Pools Melbourne and their team members Amy Bronwyn Daniel Paul and Xavier. From concept to final inspection the staff were patient, helpful, knowledgeable and that resulted in a great outcome for my family because we have never had a pool before. The decision to install the inbuilt cleaning has been a very sensible decision because the pool has been minimal maintenance for my family. Highly recommend Compass Pools as as a full start to finish service provider.
When we recently built our new home we chose Compass Pools Melbourne because their BI-LUMINITEâ„¢ pool finish and in-floor pool cleaning system was, in my opinion, far superior to any other pool company that we investigated, and I am Structural Engineer with 35+ years experience in the construction industry. Plus we had a pool installed by Compass Pools Melbourne at our previous home 25 years ago, and it is still performing perfectly. During the installation process the Compass Pools Team were extremely professional, cooperative and met all time deadlines and the final product is top quality. Even through the Covid19 issue they have gone out of the way to be helpful. I have no hesitation in recommending Compass Pools Melbourne if you want a quality product that will bring so much fun for all the family.
Please be very careful when dealing with Compass Pools. We signed a contract at an agreed price, and despite being assured that prices wouldn't change, less than six months later Compass increased the price by $10k citing COVID-related cost increases. When we asked for our deposit back (less costs incurred), we were informed that the deposit paid primarily goes to pay salespeople's commissions, and not to secure materials, like the salespeople say they do. Accordingly, because the commission has now been paid to the salesperson, Compass has no funds to refund the deposit.
A business that doesn't understand customer experience and could be in financial strife if they're unable to refund circa $2500. Potential buyers should be very wary!
A business that doesn't understand customer experience and could be in financial strife if they're unable to refund circa $2500. Potential buyers should be very wary!