Reviews & Real Customer Stories

Melbourne’s Most Trusted
Fibreglass Pool Builder Since 1981

Compass Pools Melbourne is a family-run business that’s been building backyard pools for Melbourne families for over 40 years. We’re the longest-standing Compass dealer in the world, no pool builder anywhere has installed more Vantage self-cleaning systems than us, and we’re multiple-award-winning builders recognised by SPASA Victoria year after year.

40+

Years building pools in Melbourne

#1

No pool builder anywhere has installed more Vantage self-cleaning systems

20+

SPASA Victoria awards for excellence

1,000s

Pools installed across Victoria

In Our Customers’ Own Words

Real reviews from real Melbourne homeowners

Every review below is pulled directly from our public Google Business Profile — verified, unfiltered, and updated automatically. Read what Melbourne homeowners have to say about building their pool with us.

4.5

Based on 68 Google reviews

Verified Google Review

B W

a week ago

★ ★ ★ ★ ★

We love our self-cleaning pool. It looks fantastic, is so easy to maintain, and the self-cleaning system makes owning a pool genuinely low effort. The team were professional and helpful throughout, and we’re really happy with the end result. Highly recommend Compass Pools Melbourne.

Verified Google Review

Accounts - Alzaro

a week ago

★ ★ ★ ★ ★

I dealt with Kate in relation to a part required for my inflow cleaning system. Kate was great in very quickly organising and providing a good price. Thank you Kate.

Verified Google Review

Brett Torstonson

a month ago

★ ★ ★ ★ ★

Compass Pools have been superb throughout the pool installation process. They were supportive throughout the planning process, were honest and upfront all the way regarding costs, and highly responsive whenever further information was needed. The installer, Hudson, was brilliant. A fantastic operator, highly knowledgeable and utterly professional. Deserves all the plaudits one can give him. A thoroughly positive experience from enquiry to installation. I would recommend Compass Pools to anyone considering installing a pool.

Verified Google Review

Patrick Boyle

2 months ago

★ ★ ★ ★ ★

We have now had our Compass pool and spa for 4 years so a good time to provide an update. The pool and spa still look like new, and the filtration and in floor cleaning system have been faultless. On the rare occasions I have contacted Kate and her team they have replied and addressed my question - excellent customer service. I recently asked if someone could just check if my filtration system needed any maintenance and a rep arrived the following day and could not fault anything. I always recommend this company to my friends - and as they say, you get what you pay for and with Compass that is correct plus more.

Verified Google Review

Sam Hassoun

3 months ago

★ ★ ★ ★ ★

Kate and the team at Compass Pools did an outstanding job building our pool. It was a complex build with many obstacles and challenges along the way, but they handled every complication with professionalism, experience, and great communication.
Kate and her team were able to navigate each hurdle seamlessly and kept the project moving forward. Their attention to detail, commitment to quality, and dedication to delivering exactly what we envisioned was exceptional.
We are absolutely thrilled with the end result — the pool was completed exactly how we imagined it would be. I highly recommend Compass Pools to anyone looking for a team that genuinely cares and delivers outstanding results.

Verified Google Review

Dave Oxley

5 months ago

★ ★ ★ ★ ★

Our Compass Pool was completed in December and we are so happy with how it turned out. The self cleaning is awesome and the pool always looks amazing without having to do anything. The team at Compass Pools Melbourne have been amazing. I would highly recommend them and would build a pool with them again!

Verified Google Review

Andrew Martin

5 months ago

★ ★ ★ ★ ★

When we recently built our new home we chose Compass Pools Melbourne because their BI-LUMINITE™ pool finish and in-floor pool cleaning system was, in my opinion, far superior to any other pool company that we investigated, and I am Structural Engineer with 35+ years experience in the construction industry. Plus we had a pool installed by Compass Pools Melbourne at our previous home 25 years ago, and it is still performing perfectly. During the installation process the Compass Pools Team were extremely professional, cooperative and met all time deadlines and the final product is top quality. Even through the Covid19 issue they have gone out of the way to be helpful. I have no hesitation in recommending Compass Pools Melbourne if you want a quality product that will bring so much fun for all the family.

Verified Google Review

Anthony Alizzi

4 months ago

★ ★ ★ ★ ★

We had a self-cleaning X-trainer spa installed by Compass as part of our new home build. Fantastic product, it works like a treat and looks fantastic. Cleans itself as promised, crystal clear water all year round with minimal attention required from me. Great people to work with. They were very flexible and worked in well with our Builder throughout the house build. Ben the installer was so helpful and knowledgeable, which made for a very smooth installation process. Would highly recommend them 👍.

Verified Google Review

Steph Freze

3 months ago

★ ★ ★ ★ ★

Had a chat to Kate, answered all my questions and then some, went above and beyond. Highly recommend.

Real Customer Stories

A closer look at two of our favourite builds

Google reviews tell the quick story. Here are two customers who let us tell the full one — the pool they chose, why they chose it, and what their backyard looks like now.

The Skoro Family's 9.4 Contemporary pool in Bi-luminite Sapphire blue, Bundoora

Story 01 · Bundoora, VIC

The Skoro Family turned their standard backyard into a resort

Pool
9.4 Contemporary
Colour
Bi-luminite Sapphire
Features
Vantage in-floor self-cleaning, Sunpod water feature
“Max helped us decide on the colour and location of the pool which turned our standard backyard into a resort. Any advice to future pool buyers — just get on with it, make the decision and get the job done. It will be the best thing you do.”

The Skoro Family chose the 9.4 Contemporary for its deep-centre, shallow-ends profile — ideal for family fun and pool games. With Bi-luminite Sapphire for colour richness that reads true underwater, Vantage for zero-maintenance cleaning, and a Sunpod water feature for daily relaxation.

“Some days I plonk my deck chair on the Sunpod and just relax. We love our backyard.”

Erica's 5.8m X-Trainer pool in Bi-luminite Quartz, Kensington courtyard

Story 02 · Kensington, VIC

Erica added a usable courtyard pool to a tight inner-city site

Pool
5.8m X-Trainer
Colour
Bi-luminite Quartz
Features
Vantage in-floor cleaning, large gas heater

Erica’s family loved where they lived but needed more space. Instead of moving, they reinvested in their home with a back bungalow extension and turned the remaining yard into a usable courtyard pool. Small backyards demand more careful planning than larger sites — little room for error, and the result needs to function as another room of the house.

“The main reason we bought Vantage in-floor cleaning was that we just wanted our pool to be clean 24/7. We didn’t want to look at blankets or robot machines in our water. Our pool is always beautiful — and we can see it from our kitchen, so we’re always looking at it.”

The family heats the pool year-round depending on what the kids are doing, and it’s become a daily part of the view — day and night.

Why Melbourne Families Choose Us

Six reasons our customers keep recommending us

You’ll notice the same themes in the reviews above, over and over again. Here’s what our customers consistently tell us matters most.

The self-cleaning system that actually works

Our Vantage in-floor cleaning system is invisible, built into the pool floor, and keeps your pool spotless 24/7 — no robots, no blankets, no effort. No pool builder anywhere has installed more Vantage systems than we have right here in Melbourne.

Built to last a lifetime

Every pool we build features our proprietary Ceramic Core construction — the strongest fibreglass shell on the market. Our customers with 10, 20, even 25-year-old Compass pools still report them performing like new.

On time, on budget, no surprises

We quote accurately, we deliver on schedule, and we don’t leave you chasing us. This is one of the most consistent themes in our reviews — clear pricing, clear timelines, zero drama.

A family business you can talk to

Founded by Ted and Lyn Martin in 1981, now run by their children Adam and Kate. You’ll deal with real people who’ve been doing this for decades — and you can turn up at our Kensington display centre any time.

Award-winning, consistently

SPASA Victoria awards in 2015, 2016, 2017, 2018, 2019, 2020 and 2025 — including 2025 Winner for Best Residential Fibreglass Pool Over $120,000. We’re not aiming for one-offs; we aim for quality every single project.

Melbourne specialists, not franchise operators

We know Melbourne soil, council requirements, weather, suburbs and sites. Every pool we install — from Kensington courtyards to Bayside estates — is backed by local expertise that franchise chains simply can’t match.

Recognised by the Industry

SPASA Victoria Awards for Excellence

SPASA Victoria is the peak industry body for swimming pool builders in our state. Their awards recognise build quality, design innovation and customer outcomes — judged by peers, not the public.

2025

  • Winner — Best Residential Fibreglass Pool Over $120,000
  • Highly Commended — Best Residential Fibreglass Pool Over $120,000
  • Highly Commended — Best Residential Fibreglass Lap Pool
  • +1 Highly Commended

2024

  • Highly Commended — Best Fibreglass Pool Up to $120,000
  • Highly Commended — Best Fibreglass Pool Over $120,000
  • Highly Commended — Best Fibreglass Lap Pool
  • +1 Highly Commended

2020

  • Winner — Best Residential Fibreglass Lap Pool
  • Highly Commended — Best Fibreglass Pool Over $60,000
  • Highly Commended — Best Fibreglass Lap Pool
  • +1 Highly Commended

2019

  • Winner — Best Fibreglass Pool Over $60,000
  • Winner — Best Fibreglass Lap Pool
  • Winner — Best Pool & Spa Combination
  • +2 Highly Commended

See our complete awards history since 1990 →

A Family Business Since 1981

Three generations of pool-building expertise

Compass Pools Melbourne was founded by Ted and Lyn Martin in 1981. Their son Adam Martin went on to co-develop the Vantage in-floor self-cleaning system that’s now installed in thousands of Australian backyards.

Today, Adam and his sister Kate Smith run the business day-to-day — backed by a team that includes pool consultants with over 25 years’ experience. We’re the longest-standing dealer in the global Compass Pools network.

Read our full story →

Ted and Kate Martin from Compass Pools Melbourne Meet Ted & Kate Martin · 2:14

Explore Our Pool Range

Happy customers start with the right pool

Every pool we build is tailored to the customer, the site and the lifestyle. Start with a shape that fits, then choose the colour, finish and features that bring it to life.

Become our next happy customer

Request a free quote below — our friendly team will be in touch. Watch the short video to see exactly what happens next.

Common questions about our reviews

Where do these reviews come from?

They’re pulled directly from our Google Business Profile using the official Google Places API. We can’t edit, hide or reorder them — what you see here is exactly what’s on Google.

Are all your customers this happy?

Not every project is perfect — we’ve built thousands of pools and occasionally things don’t go to plan. What matters is how we respond. Read the full list on Google, including any less-than-perfect reviews and our replies to them.

What do customers mention most often?

Three themes come up again and again: the Vantage self-cleaning system (it actually works), the professionalism of the team on site, and how smoothly the whole build went from quote to completion. You’ll see these in nearly every review above.

Can I visit customers to see a pool in person?

In many cases, yes. Existing customers are often happy to show prospective buyers their pool. Mention this when you request a quote and we’ll see what we can arrange in your area.

Do you have older testimonials from before Google reviews?

Yes — visit our testimonials page for long-form customer stories, including the Skoro family in Bundoora and Erica in Kensington.

I’m an existing customer. How do I leave a review?

Leave us a Google review here — it takes about a minute and helps other Melbourne families make an informed decision.